Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How long does shipping take?
We offer both standard and express shipping options. Standard shipping usually takes 5-15 days, while express shipping delivers within 2-10 days (this does not include production time of 2-7 days).
How do I track my order?
Once your order is dispatched, you will receive a tracking number via email. Use this number to monitor the progress of your shipment. If you have chosen a shipping method without tracking then you will have to create an account.
Returns
How do I return an item?
If you require a return, please contact us directly at info@mindfulcolorings.ca and we will try our best to get it sorted for you! Please consult our Returns & Exchanges page for detailed information.
How long does it take to process my return?
We want you to be delighted with your purchase. If for any reason you're not satisfied, we offer a 14-day return policy. Please consult our Returns & Exchanges page for detailed information.
Can I exchange for a different item?
We do not offer exchanges, you will have to return the original product and re-order.
General
What are Thought Records?
Thought Records are a Cognitive Behavioral Therapy (CBT) tool that promotes balanced thinking and assist in the capture, evaluation, and restructuring of negative automatic thoughts.
How can I apply to be in one of your books?
You can apply via the "Collaborate With Us" page. If applications are closed, the link will not work.
How are the Artists in your books compensated?
We value the time and skill that goes into each artwork and want to ensure fair compensation. Therefore, we operate on a pay-per-piece unlimited licensing model. In the past we have paid $30-$80 CAD per piece depending on the detail of work required.
This model allows Mindful Colorings to sell the artwork while the artist retains the rights to their designs. This means that the artist is free to continue selling any designs created for us and can continue to profit from their work independently.
We do not offer royalties at this time. As a small business, our operational framework and profit margins differ significantly from those of larger companies. This presently limits our ability to offer royalty agreements.
Where can I see the books in person?
You can find us at local markets or in store! Follow us on Instagram for updates on where we will be next or click the "Shop in Store" section of our website!